AS AN INTERNATIONAL CUSTOMER, DO I PAY FOR MY OWN RETURN POSTAGE?

Updated 9 months ago by Riley Brewer

Yes, all international customers are required to cover their return postage. For customers shopping from NZ or US, we have a local returns address for you (see below)! All other countries can return back to the Australian address.

To begin the return process, please submit your International AU Princess Polly order return here. Duties, taxes, and VAT are not refunded on international returns.

  • USA returns shipping address: Princess Polly Returns, 5026 Chino Hills Pkwy, Chino Hills, CA 91710
  • NZ returns shipping address: Private Bag 208059, Highbrook, Auckland, NZ 2161
  • AU & rest of the world returns shipping address: PO BOX 5984, Gold Coast MC, QLD, 9726, Australia

Please visit our Returns Page for more details.


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