I’M MISSING AN ITEM FROM MY ORDER.

Updated 10 months ago by Riley Brewer

Firstly make sure the item isn’t hiding amongst the wrapping or stuck to the inside of the parcel. Smaller items such as accessories and cosmetics are usually wrapped securely in tissue paper, in other items of clothing or included in shoe boxes within your parcel. Still missing? Not to worry, just get in touch with our Customer Experience Team for more help!


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